ACL - Achieving Customer Loyalty

Teams have become a principle building block of successful organizations. This workshop is a basic course for team leaders and team members. Designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your back-home team.

The course is broken down into 4 stages of development and will provide specific training in the following areas:

1. How to build internal loyalty by treating their co-workers right.
2. How to get customers raving about the service in your company.
3. How to eliminate the 7 common service sins.
4. The 5 keys to customer loyalty.
5. This course will assist individuals in all levels of Customer Service skills.