Anger Management: Understanding Anger, Yours and Others
AMG - Anger Management
Purpose of Course
The co-worker who can productively confront his teammate about his negative attitude increases his teams' chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps his/her customers loyal but makes his/her own day less troublesome. This one-day workshop is to help give you and your organization that edge.
Course Content
- What is Anger?
- Managing Your Anger
- The Problem with Trigger Thoughts
- How Does Anger Affect Thinking?
- Managing Anger – Coping Strategies, Sanctuary, Relaxation Techniques
- Communicating
- Behaviour Types