Conflict Resolution: Dealing With Difficult People
CDP - Conflict Resolution: Dealing With Difficult People
Purpose of Course
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem with other people. They can work long hours, face declining business, even the loss of a job, but they can't deal with the difficult people in their lives. This course will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
Course Content
- Interactions with Others
- Reciprocal Relationships
- The Miracle of Dialogue
- Managing Your Anger
- Managing Other People's Anger
- Turning Bad Apples into Good Apples