CMS - Communication Strategies

1. Defining Good Communication
2. Question Techniques
3. Listening Techniques
4. Six Elements of Our Communication with Others
5. Five Approaches to Interpersonal Relationships
6. Assertiveness
7. Persuading Others
8. Personal Action Plan 

Upon completion you will have learned to identify common communication problems that may be holding you back. You will also learn to develop skills in asking questions that give you the information you need, develop skills in listening actively and empathetically to others, learn how to firmly stand your ground and make you feel heard and enhance your ability to handle difficult situations without being manipulated.