CST - Customer Service Training: Critical Elements of Customer Service

This course is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time.

1. Why Worry about Customer Service?
2. Service Beliefs
3. Who Are the Customers?
4. Meeting Expectations
5. Setting Targets and Standards
6. Telephone Techniques
7. Listening Techniques
8. Techniques for Handling Difficult People
9. Steps for Problem Solving
10. Resolving Conflict
11. Team Effort
12. Stress/Acting Assertively