PSD - Problem Solving and Decision Making

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day course should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

1. Practical Application in Problem Solving 
2. Define a 'Problem'
3. Describe the Ideal Problem Solver
4. Identify the Types of Problems Encountered
5. The Problem Solving Model
6. Using Fishbone Analysis
7. Problem Solving Toolkit
8. 10 Ingredients for Good Decision Making
9. Gradients of Agreement
10. The Decision-Making Process
11. Decision-Making Traps
12. Problem as Given/Problems as Understood
13. Asking Basic Questions
14. Types of Decisions (Including Bad Ones)
15. Implementing a Decision