SAA - Skills for the Administrative Assistant

This two day course is designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help you identify productivity pay-offs and priorities, and build better relationships with those around you and with the person whom you report. 

You will learn techniques for time management, and enhance those three critical communication skills: active listening, skillful use of questions, and an awareness of what your body language says about you. You will also have the opportunity to develop some strategies for acting more assertively and managing you stress.
 

1. You and Your Self-esteem
2. Planning and Prioritizing
3. Working in a Team Environment
4. Taking Control of Communication
5. Dealing with Criticism and Anger 
6. Time Management
7. Setting Goals and Getting What You Want in Life